Job Description

We have an exciting opportunity for an experienced veterinary operations leader ready to take the next step in their career. Cara Veterinary is seeking a Hospital Administrator to provide leadership and operational oversight across multiple Cara Veterinary hospitals.

This role is an opportunity to expand your impact beyond a single hospital step into multi-site leadership and partner with hospital teams to strengthen operations develop leaders and create a consistent and exceptional experience for our Team Members and clients.

If youre ready to spread your wings grow as a leader and help shape how Cara shows up in every neighborhood we serve wed love to meet you.

About the Role

A Hospital Administrator is the operational leader of two or more Cara hospitals reporting to the Senior Director of Operations. You lead through your Floor Managers and partner with your Medical Director as your medical counterpart working together to deliver the personalized quality client experience Cara is known for.

Culture is felt before it is named and that starts with leadership. As a Hospital Administrator you set the tone for your hospitals while ensuring every location upholds the Cara standards of Compassion Consistency and Quality.

High-level responsibilities include:

• Owning operational outcomes across your assigned hospitals
• Coaching and developing Floor Managers as your operational extension on the floor
• Partnering with your Medical Director to align operations and medicine
• Ensuring compliance with Cara policies processes and standards across your locations
• Holding the line on the personalized quality client experience at every visit
• Setting the cultural tone through how you show up lead and listen
• Driving hospital performance team engagement and team member development

Our Offer

• Salary range of $100000 to $125000 based on experience
• Quarterly and annual incentive program tied to performance of your assigned locations
• Medical dental and vision with four premium plan options including family coverage
• 401(k) with a 4% employer match
• 120 hours of PTO a 10-hour Personal Celebration Day and 6 paid floating holidays
• Continuing education reimbursement up to $1000 annually
• License renewal reimbursement where applicable
• Employee pet care discount for up to four personal pets
• Uniform allowance
• Employee Assistance Program

Who Will Succeed in This Role

Stepping out of single-unit operations and into multi-unit leadership comes with a learning curve and at times that curve will be steep. The Cara Support Center is here to support you through this exciting transition. The person who will thrive in this role is a knowledgeable operational leader who is ready to expand their wings and is comfortable not having all the answers asking questions and doing the research to find them.

The Hospital Administrator who will succeed at Cara:

• Leads with people first and understands that culture is felt before it is spoken
• Holds high standards without losing humanity
• Thinks operationally acts decisively and communicates clearly
• Has experience leading teams managing performance and owning outcomes
• Is energized by growth change and building something bigger than one location
• Is curious coachable and willing to grow into the role they are stepping into

Experience in veterinary operations multi-unit leadership or a CVPM credential is preferred but not required. What is required is strong leadership experience and the readiness and willingness to grow into a multi-site leadership role.

Ready to Take the Next Step

Please apply with a fully updated resume.

Requirements

Skills/ Abilities:

Exemplify Cara Veterinarys Pillars on a daily basis.

Put Pets First . Our first priority is always with the health happiness and comfort of our patients. We have designed the Cara experience with the animal perspective in mind. And our care advice is based only on what is best for the pet.

Trust the Parent. We believe that caring for an animal is a partnership built on mutual trust and humility. We trust parents to make the right decisions for themselves and their pets and invite them to actively participate in care alongside us.

Authentically Human. Caring for a pet involves the full spectrum of emotions from joy to grief. We must lean into openness empathy and compassionate listening. We know when to be fun and when to be serious. At all times we foster supportive positive and authentically human hospital culture.

Good Neighbors. Although our business is growing we retain the attitude and spirit of a neighborhood vet. We welcome people in. We get to know our clients families and are proud to play an active role in our local communities.

Shake Things Up . We are always looking for a better an industry that hasnt seen a lot of innovation we are experimenting with new ways of delivering care delighting customers providing unexpectedly human (and animal) touches and infusing our hospitals with fresh ideas.

Exemplify Cara Veterinarys Core Competencies on a daily basis.

Connection : This competency involves nurturing robust connections with pet parents pets the community and fellow team members aligning with the practices foundational values. It centers on fostering a sense of unity and comprehension that transcends the client-patient relationship. Team members prioritize building connections and relationships with clients and their pets acknowledging the significance of empathy trust and team support benefiting the pets well-being and enhancing the practices harmony.

Advocate : Advocacy is about empowering pet parents to make informed choices advocating for the well-being of pets within the community and supporting one another as a cohesive team. Advocates cultivate trust cooperation and an inclusive culture giving utmost importance to values such as support trust empathy and inclusivity. This commitment extends beyond interactions with pet parents and pets and resonates within the broader team creating an environment where every member is valued heard and supported irrespective of their backgrounds or viewpoints.

Communication : Communication revolves around fostering effective communication not only with pet parents but also within the team ensuring a seamless flow of information for the highest quality of care for each patient. Team members prioritize building an atmosphere of trust rapport and open communication within the team where everyones input is valued. This extends to pet parents pets and the local community creating a collaborative and supportive environment. Effective communication ensures that all aspects of patient care are well-coordinated and harmonized mirroring the values of the practice pillars while facilitating a culture of inclusivity and transparency.

Trust : Trust is a cornerstone of our ability to provide the highest quality of care to our patients. It demands an open mind and a non-judgmental approach. Trust requires empathy allowing us to understand the unique needs and perspectives of our pet parents pets and team members. It involves adapting behavior and care recommendations based on cues from pet parents pets and team members establishing an environment of trust and integrity that extends to the entire community. Trust advocates focus on building strong relationships and an environment where everyone feels heard and supported aligning with the pillars.

Resilience & Adaptability : This competency encourages viewing challenges as opportunities for growth acknowledging that the veterinary industry while rewarding can also be emotionally and mentally taxing. To be resilient we must practice self-compassion and extend that compassion to others. This means recognizing when we need assistance and not hesitating to ask for help when its needed. Resilient individuals offer creative solutions maintain a positive outlook and actively support fellow team members mirroring the spirit of innovation and community engagement outlined in the pillars.

Hiring Qualifications

Special Working Conditions and Physical Requirements

• Team Member should expect to spend nearly all their workdays standing sitting and typing at a computer.
• They should have physical strength and the ability to safely lift objects weighing up to 50 pounds without assistance.
• Able to assist in lifting patients weighing more than 50 pounds.
• Must possess sufficient strength and assertiveness to effectively restrain patients and ensure the safety of clients and personnel.
• Ability to be confident around pets (ex: dogs cats birds reptiles etc.)
• The noise level in the work environment is moderately high.
• Ability to carry out instructions furnished in written oral or diagram form and to solve problems involving several variables.
• Requires ambulatory skills sufficient to perform duties while at hospital.
• Ability to stand walk stoop kneel crouch and climb as well as manipulate (lift carry move) up to 50 pounds.
• Requires good hand-eye coordination arm-hand-finger dexterity with the ability to reach and grasp and visual acuity to use a keyboard operate equipment and read information.
• Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.
• Staff is routinely exposed to pets that may bite or scratch and on occasion exposed to anesthesia radiation biological hazards and medication/ controlled substances.
• Ability to work with minimal direction in a fast-paced confidential environment
• Ability to take direction consistently and follow through multi-step project steps/procedures
• Flexibility to work non-traditional office hours as requested and communicated
• Reliable transportation to support multi-unit needs

Experience Education and/ or Training

• College degree preferred.
• CVPM preferred.
• Must have a minimum of 3 years of experience in operations management with profit and loss and HR responsibility. Experience in a medical care facility is a plus.

Required Experience:

Unclear Seniority

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