Job Description

Clinic Scheduler

Location: Boone, North Carolina | Clinic-Based | Non-Exempt

Why You'll Love Working Here

As a Clinic Scheduler at UNC Health Appalachian, you'll be a key part of the patient experience—serving as the connection between patients, providers, and care teams. Your work ensures appointments are coordinated smoothly, schedules run efficiently, and patients feel informed and supported throughout the scheduling process.

This role is ideal for someone who is highly organized, customer-focused, and comfortable working in a fast-paced healthcare environment. If you enjoy problem-solving, communication, and helping clinics run seamlessly behind the scenes, this position offers meaningful impact every day.

Compensation: Starting at $16.85 per hour based on education, experience, certification, and internal equity Status: Non-Exempt Benefits: Comprehensive medical, dental, and vision coverage; retirement plan with employer match; paid time off; tuition reimbursement; wellness incentives; employee discounts; and additional employee support programs. Benefits begin the first of the month following 60 days of employment from new hire orientation.

Boone, North Carolina—nestled in the Blue Ridge Mountains—offers exceptional quality of life with outdoor recreation, a vibrant downtown, excellent schools, and Appalachian State University.

What You'll Do as a Clinic Scheduler

• Coordinate and schedule patient appointments efficiently, considering provider availability and appointment priorities.
• Communicate clearly with patients, providers, and clinic staff to schedule, confirm, and update appointments.
• Provide patients with appointment details, instructions, and follow-up information.
• Maintain accurate appointment records using electronic scheduling and health record systems.
• Update patient information and ensure scheduling data remains current and accurate.
• Collaborate with healthcare providers to optimize clinic schedules and patient flow.
• Address patient inquiries related to scheduling, rescheduling, and cancellations.
• Conduct appointment reminder calls or messages and assist with rescheduling as needed.
• Resolve scheduling conflicts promptly and communicate changes to all relevant parties.
• Support clinic operations by assisting with additional administrative tasks as assigned.

Qualifications

Minimum Education

• High School Diploma or equivalent preferred

Experience

• Prior experience in appointment scheduling or a related administrative role preferred

Licensure & Certifications

• Certification in healthcare administration or a related field preferred but not required

Knowledge, Skills & Abilities

• Proficiency with scheduling software and electronic health record (EHR) systems
• Strong verbal and written communication skills
• Excellent organizational skills with strong attention to detail
• Ability to prioritize tasks and work efficiently in a fast-paced environment
• Customer-focused mindset with a commitment to positive patient experiences
• Ability to work collaboratively with clinical and administrative teams

Physical Requirements

• Ability to sit or stand for extended periods
• Manual dexterity to operate computers and standard office equipment
• Vision and hearing within normal ranges for office and patient communication tasks

Work Environment

• Primarily office or clinic-based setting
• Occasional evening or weekend hours may be required based on patient needs or special events
• Frequent interaction with patients, providers, and healthcare staff

About UNC Health Appalachian It's official – UNC Health Appalachian earned an "A" in the Fall 2023 Leapfrog Patient Safety Grades!

UNC Health Appalachian, the leader in healthcare for the High Country, consists of three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and the Appalachian Regional Healthcare Foundation. We are committed to promoting health, enhancing quality of life, and simply "making life better" for our community.

About UNC Health UNC Health is a state entity and part of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses, and more than 500 clinics, including the clinical patient care programs of the UNC School of Medicine. We are dedicated to improving health and well-being, furthering education, and providing exceptional care across North Carolina. Over the past three years, UNC Health has provided over $400 million in uncompensated or charity care. For more information, visit unchealth.org.

UNC Health Appalachian embraces diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other protected status. We value a workforce that reflects different backgrounds and perspectives to enhance the care we provide. We encourage applications from candidates of all backgrounds.

Employment at UNC Health Appalachian is contingent upon successful completion of a background check and drug screening. For accommodations or more information, please contact arhsrecruitment@unchealth.unc.edu.

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